Privacy policy



Big Mountain Training Pty Ltd ACN 604 875 961 (“Chase Mountains”), is committed to processing, using, transferring, and managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth), and in accordance with other applicable privacy laws. This policy describes how we manage any personal information we have collected about you from the Website.

In this Privacy Policy, “we”, “us” and “our” refers to Chase Mountains, and “you” refers to any individual about whom we collect personal information.

We ask for personal information so you can use our services, sign in to your account, receive customer support and safety information, and communicate with you about our services, promotions, and activities. We collect the following information when you engage with us.

When you create an account on our website
– your name;
– email address;
– residential country;
– information that allows us to process your payment to us, such as credit card information;

When you purchase on our website
– your name;
– email address;

– residential country;
– information that allows us to process your payment to us, such as credit card information;
– Purchase history

Request or register for further information
– your name;
– email address


When you interact with our online services, we obtain certain information by automated means, such as cookies, web server logs, web beacons, and other technologies. A ‘cookie’ is a small text file that websites send to a visitor’s computer or other Internet-connected devices to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag, or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server.

We use these automated technologies to collect information about your equipment, devices, internet connection, browsing actions, and usage patterns. The information we obtain in this manner may include your IP address, identifiers associated with your devices, types of devices connected to our services, web browser characteristics, browsing history, device characteristics, language preferences, referring/exit pages, clickstream data, and dates and times of visits to our Sites. We may also obtain information about how you interact with our services, such as features and pages you visit, search queries, and download errors.

These technologies help us
(1) remember your information so you will not have to re-enter it;
(2) track and understand how you use and interact with our products and services;
(3) tailor the products and services around your preferences;
(4) measure the usability of our products and services and the effectiveness of our communications; and
(5) otherwise manage and enhance our products and services.

Most web browsers are initially set up to accept cookies. You have the option of disabling or refusing cookies at any time in your browser preferences. For mobile devices, you can manage how your device and browser share certain device data by adjusting the privacy and security settings on your mobile device. However, note that some parts of our Sites will not function properly or may be considerably slower if you refuse cookies. For example, without cookies, you will not be able to set personalized preferences, and/or may have difficulty completing transactions.

Because there is not yet a consensus on how companies should respond to web browser-based do-not-track (“DNT”) mechanisms, we do not respond to web browser-based DNT signals at this time. Please note that not all tracking will stop even if you delete cookies. For information about Do Not Track, please visit:


Chase Mountains collects personal information reasonably necessary to carry out our business, to assess and manage our members’ needs, and provide our Services to you. We may also collect information to fulfill administrative functions associated with these services, for example billing and managing member relationships.

The purposes for which Chase Mountains usually collects and uses personal information may include:

– To deliver the Services and/or products you requested;
– Responding to requests, questions, complaints, and other general inquiries;
– To provide information and marketing about products, Services, and/or special offers;
– To obtain opinions or comments about products and/or Services from members.

We do not sell your personal information or transfer personal information to third parties

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

• Stripe Their Privacy Policy can be viewed at